Hello Lucena,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
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Hello
On July 14,2023 I got a free trial for 60 days, and yesterday, September 11,2023 I cancelled the subscription through my laptop. For my surprise, today, Sep 12th my credit card was charged, them I cancelled again through my iphone. I got an email confirming my subscription. I wanna be sure that the amount pending in my credit card will disappear, since I have cancelled on time!
Order # (Order id Removed) Order date: July, 14,2023.
Please let me know.
Lucena D. Berthold
Hello Lucena,
Thank you for contacting AVG Community Support.
We are really sorry to know this. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.