Last year I cancelled all my AVG subscriptions and cancelled the credit card authority. This was totally ignored and I continued to have my subscriptions renew despite cancelling my credit card. I once again went into my account and cancelled all AVG products and requested a refund where appropriate. Today I have received yet another renewal through Digital River Ireland. I no longer have a computer and haven’t used AVG products for more than 2 years. In fact I have even had reminders that haven’t used certain products and providing an activation code. What do I have to do to stop these now illegal unauthorised charges and order AVG/Digital River Ireland to finally accede to my cancellation???
Stephanie
Hello Stephanie,
Thank you for contacting AVG Community Support.
We are really sorry to know that money charged for AVG subscription renewal. Please accept our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Hello Stephanie,
Thank you for contacting AVG Community Support.
We are really sorry to know that money charged for AVG subscription renewal. Please accept our sincere apologies for the inconvenience caused. We'll certainly check and help you out.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.