Cancellation of auto renew

Hi Elizabeth,

This isn't the experience we want you to have. We'd like to look into this & help you.
As it isn't recommended to share the product details over this public post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.

Despite unsubscribing  have been charged for products I do not want as have been unable to download them onto the computer  and very difficult to activate a refund as a result

Hi Elizabeth,

This isn't the experience we want you to have. We'd like to look into this & help you.
As it isn't recommended to share the product details over this public post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.