Cancellation of free trial after 60 days

Hello Valerie,

We will check that for you.
I see that you have enrolled for the AVG Secure VPN 60 days trail on 07/08/20, that is why you have received the renewal reminder.

We would like to clarify that whenever you sign up for AVG trial, you agree to its terms and conditions which also includes auto renewal service.
To know about it, please check this www.avg.com/subscription website.

For your convenience, I have cancelled the auto renewal for the AVG Secure VPN.
I assure that you will not be charged for the renewal on Sep 5, 2020

I've received an email to say that my VPN 60 day free trial is due to expire and I will be charged £64.99 for one year's subscription. I do not recall ordering VPN and don't want it. I have just renewed my AVG security and I think this may have been offered with it. I want to cancel but it's not shown on my account as it is still on free trial. The Chat Line is down and the telephone number gives unobtainable! Do I actually have to wait for the money to be taken from my account before I can cancel it? Why can't I email AVG and put this right?

Hello Valerie,

We will check that for you.
I see that you have enrolled for the AVG Secure VPN 60 days trail on 07/08/20, that is why you have received the renewal reminder.

We would like to clarify that whenever you sign up for AVG trial, you agree to its terms and conditions which also includes auto renewal service.
To know about it, please check this www.avg.com/subscription website.

For your convenience, I have cancelled the auto renewal for the AVG Secure VPN.
I assure that you will not be charged for the renewal on Sep 5, 2020