Hello Elizabeth,
Let us explain this for you.
Yes, you have cancelled the auto renewal status of AVG Internet Security on 5/15/19. On 5/29/19, you receive an email of reminder notification to renew this product manually. We haven't charged for this product.
Do you see "DRI * AVG Technologies" recently in your bank statement?
I cancelled my subscription in May, and got an e mail confirming this. However, on May28 you took £59.99 out of my account. Why ?
On 28 May £59.99 taken from my account
Elizabeth,
Unfortunately, I couldn't locate this charge under this email address.
We have sent you an email requesting more info, please check and revert to that email to assist you further.