Cancellation of subscription

Hi Andrey,

This isn't the experience we want you to have. We'd like to look into this & help you. 
However, upon checking your account, we're unable to locate the charge. It might be under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info. 
Please revert to us via email to proceed further.

Hello, money was automatically debited from my card for renewing the subscription, I do not plan to renew the subscription, since I just had a 60-day trial version connected. This is very frustrating, I didn't notice the email from the support team. Explain where can I untie my credit card? So that this does not happen again!

Hi Andrey,

This isn't the experience we want you to have. We'd like to look into this & help you. 
However, upon checking your account, we're unable to locate the charge. It might be under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info. 
Please revert to us via email to proceed further.