Cancelled subscription but I was charged for auto-renewal

AVG Subscription
1

I cancelled my subscription in February, 2018 yet I was automatically billed for the renewal and my credit card company paid the charge.  Please cancel the auto renewal and refund the $64.99 to me.

I have a confirmation email from February confirming that the subscription was cancelled. 

Thank you in advance for your assistance.

Marcia Conneally

2

Marcia,
We can certainly tale a look into this. You have been auto renewed for AVG Internet Security, hence I have moved your case to refund team. They will process your request and get back to you via email within 3 business days.