Hello Adrian,
Sorry that you decided to cancel your subscription with us.
Upon checking your account, we see that auto-renewal service wasn't cancelled successfully for your AVG Internet Security (3 windows PC) subscription. Hence, you have been charged AUD 164.99 for its renewal on Dec 25, 2019.
We initiated a refund in the amount AUD 164.99 and sent you an e-mail informing the same.
Let us know if we can be of more help.
I have previously cancelled old subscriptions to AVG Tune up 4/12/20 & AVG internet security 25/12/20
I have now been charged $Aus164.99 on 25/12/20 to my account.
Would you please provide an immediate refund of this amount and the cancellation of these products as they have been previously shown on my account as cancelled. I no longer have a computer for this security.
If not followed up I will be seeking legal action ensure my previous requests are actioned.
Hello Adrian,
Sorry that you decided to cancel your subscription with us.
Upon checking your account, we see that auto-renewal service wasn't cancelled successfully for your AVG Internet Security (3 windows PC) subscription. Hence, you have been charged AUD 164.99 for its renewal on Dec 25, 2019.
We initiated a refund in the amount AUD 164.99 and sent you an e-mail informing the same.
Let us know if we can be of more help.