Hello Hele,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
We regret to inform you that we don't have a designated email address to contact us. However, we can send you an email and you can use it to revert to us.
We'll check & help you with the refund. As it isn't advised to post sensitive details in this public post, we've sent you an email with further details.
Please check your inbox/spam folders for the email and use it to revert to us. Thank you for understanding in advance!
Hi!
Yesterday I installed AVG AntiTrack and it also billed me for it for a year, although the price was shown per month. Within five minutes I saw that I can't use my PC any more at all and I uninstalled AVG AntiTrack immediately. As far as I understand, I have the right to cancel my purchase within 14 days, if I do not like it. I also wrote immediately to the Latvian distributor (contacts from the webpage) that I want to cancel my order and get my money back but I did not get any response.
I am also dissatisfied by the fact that I have given my e-mail and name but there is no name or e-mail address I could contact from the AVG-side in case the problems should appear. Noone seems to be responsible. Even now I am writing to anonymous "support community". Who is this community? Is there anybody answering from AVG?
To sum up, I would like to officially cancel my order and to have a refund. If anybody could help me find out how to do this, I would be grateful.
Thank you for your quick and positive answer! Although I still find the system difficult to handle, thank you anyway!
Hello Hele,
Please accept our sincere apologies. This isn't the experience we wanted you to have had.
We regret to inform you that we don't have a designated email address to contact us. However, we can send you an email and you can use it to revert to us.
We'll check & help you with the refund. As it isn't advised to post sensitive details in this public post, we've sent you an email with further details.
Please check your inbox/spam folders for the email and use it to revert to us. Thank you for understanding in advance!