Hello Marco,
We regret for the inconvenience. Upon checking with your account we can see that you have AVG Internet Security and it has been expired. Since you have mentioned that you have been charged, we would request you to confirm whether it has been debited by AVG, if so please share your invoice number so that we can pull up your account and help you further. Thank you.
last year I tried to cancel the renewing on my antivirus because I did not have a computer where to installed it. but nobody got back to me. now that I finally ck my acoount I noticed that I paid for the antivirus but I never download it? can I get my refund or can I get the 2016 to download it in my computer?
Hello Marco,
We regret for the inconvenience. Upon checking with your account we can see that you have AVG Internet Security and it has been expired. Since you have mentioned that you have been charged, we would request you to confirm whether it has been debited by AVG, if so please share your invoice number so that we can pull up your account and help you further. Thank you.