Cancelling Automatic Subscription

Hello John,

We acknowledge your refund request.
To proceed with your request, we do not find any active subscription registered to the email address that you have used to contact us here.
We've sent an email requesting more details to locate your order.
Please check and revert back to us.

There was an amount deducted from my bank account for AVG protection, which I did not authorize. How can I unsubscribe from this, or find out what the situation is?

Hello John,

We acknowledge your refund request.
To proceed with your request, we do not find any active subscription registered to the email address that you have used to contact us here.
We've sent an email requesting more details to locate your order.
Please check and revert back to us.