Cancelling my AVG Account

AVG Subscription
3

Hello Jenny, 

We acknowledge your refund request. 
It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.

1

I thought I had cancelled my AVG account off my computer but it would appear that I hadn't, as a payment notification from PayPal has just been received for the annual amount.
In going through the process of cancelling this product, I discovered that there's no account or product to be cancelled. So, I am stuck. I have cancelled the PayPal transaction, so this shouldn't be collected.
Please respond to let me know the status of this account: (Order number removed for privacy reason)

2

Hello Jenny, 

We acknowledge your refund request. 
It isn't recommended to share account/order, personal info over this public post.
We have sent you an email to your registered email address. Please check for the email and revert back to us.