From going through your system it would seem you show you have taken the money at the same time as advising me of my renewal which I wish to cancel. Under the credit card this is not acceptable and if I do not get a satisfactory response then I will arrange for the payments to be charged back.
Hello, William
We acknowledge your refund request.
As it isn't advisable to post subscription details here, we have sent an email with further details.
Please check your inbox/spam for the email.