Hello AVG
Your 'Category' oddly does not provide a clear and simple direction to ' Cancellation' Why is this as obviously customers are going to want to do this from time to time and the other posts support this fact.
I can quickly see I am not the only customer struggling to follow AVG's instructions on cancelling their subscriptions.
AVG say 'this way for refunds and cancellations' you go there and the only word that features is 'refund'.
So you look further and it takes more time and you get nowhere which is hugely frustrating and makes the customer realise they are doing the right thing by leaving AVG.
I would appreciate an email, as this is a public forum and AVG have said they do not like to discuss subs in public. So an email would be helpful as I need to cancel the subscription as soon as possible, thank you AVG.
Hello Joanna,
Thank you for contacting AVG Community Support.
I see that you were unable to find clear directions for Cancellation of your AVG subscription.
This is not the experience we wish for our valuable customers.
I really understand how inconvenience this might be for you.
I’m going to try my best to help make things better for you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.
Hello Joanna,
Thank you for contacting AVG Community Support.
I see that you were unable to find clear directions for Cancellation of your AVG subscription.
This is not the experience we wish for our valuable customers.
I really understand how inconvenience this might be for you.
I’m going to try my best to help make things better for you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details.
Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.