Cancelling order that was supposedly placed

AVG Subscription
3

Hello Joseph,

We acknowledge your refund request.
The charge USD139.09 was debited for the renewal of AVG Internet Security 3 computers (2 years) license as it had auto renewal enabled.
Your request was forwarded to concern team.
Keep checking your email to know about the refund status.
Your patience is much appreciated.

1

I do not recall ordering any kind of AVG security yet it was charged to my credit card.  I have had AVG in the past but I did not reorder or place any kind of order that I am aware of. I would like this charge dismissed from my credit card for 139.09 supposedly placed on July 18, 2018.
I had to place a credit card hold just to find out who placed this on my card. Please tell me how to get this cancelled ASAP

2

Hello Joseph,

We acknowledge your refund request.
The charge USD139.09 was debited for the renewal of AVG Internet Security 3 computers (2 years) license as it had auto renewal enabled.
Your request was forwarded to concern team.
Keep checking your email to know about the refund status.
Your patience is much appreciated.