Hello Nadine,
We apologize for the inconvenience caused.
We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount.
This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.
As we checked with our records, you have already cancelled the auto renewal of your AVG Antivirus license.
Please feel free to contact us for any further assistance.
Thank you.
I'm trying to cancel my subscription and when I follow the instructions to do so, I only get a message saying I don't have a subscription and the website is being updated
Hello Nadine,
We apologize for the inconvenience caused.
We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount.
This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.
As we checked with our records, you have already cancelled the auto renewal of your AVG Antivirus license.
Please feel free to contact us for any further assistance.
Thank you.
Hello John,
We apologize for the inconvenience caused.
Please try to apply for refund by clicking on this link - https://support.avg.com/RefundForm
You will be contacted by our Refund Tech as soon as possible.
Thank you. Joyson, AVG Customer Care.