Hi Rune,
This isn't the experience we want you to have. Let us attempt to clarify this.
Upon checking your account, we're unable to locate the Secure VPN & Internet Security subscriptions. You might have used a different email address to subscribe it.
As it isn't recommended to share the account detaile over this post, we've sent you an email requesting the account info. Please revert to us via email.
We're sorry to know that you've decided to cancel AVG Internet Security. The 'Unsubscribe' option will not be available, if the automatic renewal is already disabled.
We see that you've used PayPal to subscribe Driver Updater & TuneUp. Once we locate the products, we'll be able to update you the exact subscription status, payment method used.
You'll be able to choose the desired support channel from this link. Thank you for your understanding in advance!
Hello,
1. When did I subscribe to AVG VPN? I can't remember doing that.
2. AVG Internet Security is said to expire on Feb 5, 2020, and I do not see any "unsubscribe" button below on my AVG account. I don't want to renew my subscription, but does this (that there no "unsubscribe" button) mean that the subcription will be automatically renewed or expire all by itself?
3. I will keep the Tune UP and the Driver Update programs, but not the antivirus.
4. I have anew credit card, but can't find anywhere to see which card number is registered with you.
5. I experience your site as hopeless to naviagte. I can't find any simple "support@avg.com" email to email you my concerns and when I gave the email a shot, I got an auto-reply; "This is an automatic reply - please do not reply to this mail. If you are receiving this message after replying to an AVG email, we were not able to identify your email properly. Please reply to the original AVG email without editing the subject line so that we can process your request."
6. You're sure not making it easy to get out:)
Hi Rune,
This isn't the experience we want you to have. Let us attempt to clarify this.
Upon checking your account, we're unable to locate the Secure VPN & Internet Security subscriptions. You might have used a different email address to subscribe it.
As it isn't recommended to share the account detaile over this post, we've sent you an email requesting the account info. Please revert to us via email.
We're sorry to know that you've decided to cancel AVG Internet Security. The 'Unsubscribe' option will not be available, if the automatic renewal is already disabled.
We see that you've used PayPal to subscribe Driver Updater & TuneUp. Once we locate the products, we'll be able to update you the exact subscription status, payment method used.
You'll be able to choose the desired support channel from this link. Thank you for your understanding in advance!