Hello Maria,
We could see that you have submitted a request through our web contact form.
You will get the response in Spanish from our team as soon as possible.
As per our record, the auto renewal service for your AVG PC TuneUp (1 Computer) license was already cancelled.
You will not be auto charged for it.
If there is some synchronization issue then you won't be able to see it on AVG MyAccount.
However, we can escalate and fix this, if you wish to renew the subscription.
Thank you.
I need to cancel the suscription to AVG Tune up, the computer that i used to have is not on my possession anymore but the product suscription does not appear on my profile. I do not need to pay for an app of a computer i no longer have.
Can you help me please?
Hello Maria,
We could see that you have submitted a request through our web contact form.
You will get the response in Spanish from our team as soon as possible.
As per our record, the auto renewal service for your AVG PC TuneUp (1 Computer) license was already cancelled.
You will not be auto charged for it.
If there is some synchronization issue then you won't be able to see it on AVG MyAccount.
However, we can escalate and fix this, if you wish to renew the subscription.
Thank you.