Cancelling the 60day avg trial

Hello Rachel,
I acknowledge your cancellation request.
We couldn't locate any trial orders under your current account.
You can cancel the auto-renewal service of your trial order using the link provided in the reminder e-mail. This e-mail will be triggered 10 days prior to the trial expiry.
If you wish to cancel it now, please provide us with the few details to locate the exact account. Thank you.
How do I cancel the AVG 60 day trial, it is due to expire in December but I want to cancel now.

Hello Rachel,
I acknowledge your cancellation request.
We couldn't locate any trial orders under your current account.
You can cancel the auto-renewal service of your trial order using the link provided in the reminder e-mail. This e-mail will be triggered 10 days prior to the trial expiry.
If you wish to cancel it now, please provide us with the few details to locate the exact account. Thank you.