Hi, I have just tried to make a payment with PayPal and again the same issue arose. I disabled Tracking and that did not help. The PayPal link keeps brining me to this page https://www.paypal.com/au/smarthelp/article/how-do-i-check-and-update-my-web-browser-faq3893 and I have tried to log in from there but it doesn't allow me to. I disabled Tracker and it did not help.
I am having doubts about this product and whether it is actually worth it. Every year whenever I renew a subscription or purchase a new product there is alway some issue. I really think this needs to be seamless. I am considering requesting a refund and cancelling my subscriptions and finding a more user friendly product.
This isn't the expected behaviour after disabling tracking detection in AVG AntiTrack.
I request you to try accessing PayPal website from different browser and check if it redirects to the same webpage.
If not, I request you to check if Mozilla Firefox is updated to the latest version.
Also, I suggest to disable fake website shiled in AVG Internet Security and check the same.
Keep us posted.
Thank you, how do I disable the fake website thing. Where do i find that and what is the advantage of disabling it?
Hi Avinash,
I tried to disable and open the credit card login and was still unscuccessful. I narrowed it down to AVG as this problem only arose when I renewed my subscription. Also I have added Anti Track. Not sure if this has something to do with it either. Thank you for helping me with this.
Since updating my AVG renewal I cannot login to several of my personal banking accounts. A message to check the proxy and the firewall and running windows network diagnostics appears. Nothing happens when clicking on the Windows Network Diagnostics. I don't know what the proxy and firewall should appear as, as nothing should have changed with the subscription renewal. This is driving me insane. Has anyone had this happen and know how to fix it.
Hi, I have just tried to make a payment with PayPal and again the same issue arose. I disabled Tracking and that did not help. The PayPal link keeps brining me to this page https://www.paypal.com/au/smarthelp/article/how-do-i-check-and-update-my-web-browser-faq3893 and I have tried to log in from there but it doesn't allow me to. I disabled Tracker and it did not help.
I am having doubts about this product and whether it is actually worth it. Every year whenever I renew a subscription or purchase a new product there is alway some issue. I really think this needs to be seamless. I am considering requesting a refund and cancelling my subscriptions and finding a more user friendly product.
Robert, please follow the steps below to disable Fake website shield.
Open AVG Internet Security.
Click Menu -> Settings -> Full protection.
Click Fake website sheild and use the On/Off swicth on right pane to disable the feature.
Hello Ronelle.
We'll certainly look into this.
If I may ask, how did you narrow down this issue to AVG? Please disable AVG protection temporarily and check if the issue is resolved.
Robert, appreciate your efforts.
I have sent an email containing instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them.
They will be glad to look into this issue and resolve it if it caused by an AVG product.
Thank you for the information, Ronelle.
This could have happened due to AVG Anti-Track program.
To confirm this, open AVG Anti-Track program.
Click on "settings" and uncheck the box that says "Enable tracking detection".
Try accessing the banking websites and inform the status.
Thank you, how do I disable the fake website thing. Where do i find that and what is the advantage of disabling it?
Thank you for updating the status of the issue, Ronelle.
Unfortunately, we do not have an alternate workaround other than disabling the tracking detection.
You can be rest assured that the tracking detection attempt will happen even with the option disabled. It would happen at regular intervals rather than instant update.
Regarding PayPal page, let us know if you're experiencing the issue with the tracking detection disabled.