Cannot access my email after installing new modem and phone line repair

General discussion
6

Not sure how to do that.

5

Hi Nancy,

We will work together to sort this issue. 
If you suspect AVG is causing this issue, then I request you to disable AVG Protection temporarily and check if you are able to access email.
Follow the steps from the below article to disable AVG Protection.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus&supportType=home)

2

Nancy, please refer to this below article for taking screenshots on your PC.
(https://support.avg.com/SupportArticleView?l=en&urlname=AVG-Create-screenshot)
If you face any difficulties, then please let us know and reply to this post, so that we will provide you with additional support.
Thank you.

3

Hi Nancy,

We will work together to sort this issue. 
If you suspect AVG is causing this issue, then I request you to disable AVG Protection temporarily and check if you are able to access email.
Follow the steps from the below article to disable AVG Protection.
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=Disable-AVG-Antivirus&supportType=home)

1

New modem was installed and phone line short fixed by CenturyLink. Now I cannot access my email. Was suggested that i uninstall my AVG Internet Security???

4

Nancy, We will certainly investigate and help you to resolve this.
Could you please share the screenshot of the AVG windows which shows login attempts blocked? so it will be easier to understand your situation.