Hello Jean,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We will check and help you.
Could you please confirm if the infected files you are trying to recover from quarantine are legitimate? If yes, kindly use the below steps and check.
- Tick the box next to the relevant file(s) in Quarantine > Click … More options (three dots), then select an action:
- Restore: Moves the file to its original location on your PC.
- Restore and add exception: Moves the file to its original location, and adds the file to your exceptions list to exclude it from all AVG AntiVirus scans and shields. To view your exceptions list, go to ☰ Menu ▸ Settings ▸ General ▸ Exceptions.
- Extract: Moves the file to a chosen location on your PC > Click Close.
Let us know if you face any difficulties and we'll certainly help you.
Thank you.
My SanDisk flash drive got infected and I could no longer access my files. I downloaded AVG Antivirus Free and scanned the flash drive. As a result 2 infected files were found and quarantined. But I still cannot access my files. Is there any way I can recover them? Grateful for assistance.
Hello Jean,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We will check and help you.
Could you please confirm if the infected files you are trying to recover from quarantine are legitimate? If yes, kindly use the below steps and check.
- Tick the box next to the relevant file(s) in Quarantine > Click … More options (three dots), then select an action:
- Restore: Moves the file to its original location on your PC.
- Restore and add exception: Moves the file to its original location, and adds the file to your exceptions list to exclude it from all AVG AntiVirus scans and shields. To view your exceptions list, go to ☰ Menu ▸ Settings ▸ General ▸ Exceptions.
- Extract: Moves the file to a chosen location on your PC > Click Close.
Let us know if you face any difficulties and we'll certainly help you.
Thank you.