Cannot access to antitheft vía web

Android products
9

i've send it by email

10

sorry, still not working, i've made all you said but still the samei only erase caché, the others was like the screenshot

8

Hi Leonardo,

We're glad to help pointing you in the right direction.
Before proceeding with that, please let us know what happens exactly while logging in to your account. Do you receive any error message?
If so, share us the screenshot of it for better clarity.

1

I cant log on to my account  for the web config

3

User-added image

2

sorry, still not working, i've made all you said but still the samei only erase caché, the others was like the screenshot

5

Leonardo, we do not have a specific email address to contact us.
We aren't sure to which email address you sent the screenshot.
Could you share the image here as requested earlier?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

7

Hi Leonardo,

We're glad to help pointing you in the right direction.
Before proceeding with that, please let us know what happens exactly while logging in to your account. Do you receive any error message?
If so, share us the screenshot of it for better clarity.

4

i've even reset again my password just if in case but not

6

Thank you for the screenshot, Leonardo.
Get into Device Menu -> Settings -> Apps/Application Management -> AVG Antivirus -> Tap Storage - clear cache & Clear data -> Force stop the app once.
Try logging into my.avg.com portal from the app and inform the status.