Thank you for the screenshot.
We could see that you are entering the code at the wrong place.
We will help you with the activation.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us
Opened my Free AVG and went to my subscription
Clicked on activate a code
entered the code. Said I would have to go to the avg site and activate the code.
Tried to do this and got the above screen.
I purchased a 3 PCs/2 year subscription in May of 2019. I have used one of the three.
Now that I have purchased another laptop I want to use the second of the three.
Nowhere on the box does it say that all three have to be used within a certain period of time.
Can you help here please.
Regards
Marlene
Greetings,
We're glad to look into this & help you.
Please let us know what happens exactly while activating. Do you receive any error message?
If so, share us the screenshot of it for better clarity.
In May of 2019 I purchased a new AVG Internet Security software package good for 3 computers. It worked right away for the first laptop we bought and now I have purchased another and want to use the activation code again. It will not work. I have tried in February, March and again this month. There was no expiry date that said I had to use all three by a certain date or I would not have purchased. What could be the problem?
Opened my Free AVG and went to my subscription
Clicked on activate a code
entered the code. Said I would have to go to the avg site and activate the code.
Tried to do this and got the above screen.
I purchased a 3 PCs/2 year subscription in May of 2019. I have used one of the three.
Now that I have purchased another laptop I want to use the second of the three.
Nowhere on the box does it say that all three have to be used within a certain period of time.
Can you help here please.
Regards
Marlene
We see that you've created another post. In order to keep the conversation simple, we'd request you to maintain the conversation in a single thread.
Also, upon checking our records, we see that we've inquired about what happened exacly while activating. We're unable to find any other emails.
You'll be able to post the screenshot here by clicking on 'Answer' in your topic & select the mountain symbol (image icon) - browse & upload the image.
Thank you for the screenshot.
We could see that you are entering the code at the wrong place.
We will help you with the activation.
It isn't recommended to share account/order, personal info over this public post
We have sent you an email to your registered email address. Please check for the email and revert back to us
Greetings,
We're glad to look into this & help you.
Please let us know what happens exactly while activating. Do you receive any error message?
If so, share us the screenshot of it for better clarity.