Cannot activate AVG

Hello Gordon,
We will help you in resolving the issue.
We sent you an e-mail requesting the screenshot of the error message and the alternative ways to activate the subscription.
Revert to us for further assistance.

Hi there. I paid for a one year extension to Internet Security (1-10 devices) on 6th Feb. It will not let me activate the licence. MYAVG shows my subscription but even when logged in via the app it remains on the one month free trial. If I try to use the licence code I got with the digitalriver receipt (via My Subscriptions - Enter Activation Code) it returns with an error code of 'Sorry, something went wrong.) My order number is 12307098510. 

Any advice is most welcome.

Hello Gordon,
We will help you in resolving the issue.
We sent you an e-mail requesting the screenshot of the error message and the alternative ways to activate the subscription.
Revert to us for further assistance.