Cannot ActivateAVG Tune Up

AVG Performance
3

Hi Avner,

We're sorry to know that. As this isn't the usual behavior of AVG TuneUp, we may need to escalate this to the next level of support.
In order to do so, we need few logs from your computer, which will help the concerned team to investigate further on this.
Hence, an email including the steps to collect & upload logs has been sent to you. Please follow those steps to upload the logs.

1

Cannot click on MY Avg button . It remain grey.I cannot activate the paid product…
The button is grey and unresponsive.
thx

2

Hi Avner,

We're sorry to know that. As this isn't the usual behavior of AVG TuneUp, we may need to escalate this to the next level of support.
In order to do so, we need few logs from your computer, which will help the concerned team to investigate further on this.
Hence, an email including the steps to collect & upload logs has been sent to you. Please follow those steps to upload the logs.