Cannot cancel subscription — no access to purchase email, support contact form loops

AVG Subscription
1

Hello,

I need to cancel a subscription and stop auto-renewal. I have the order ID from my bank statement (format AGAP…) and can provide it privately.

Two problems:

  1. The subscription was purchased under an email address I no longer have access to, so I cannot sign in to that AVG Account or reset its password.

  2. I created a new AVG Account with a working email and signed in, but the support contact form does not open — clicking Support Options returns me to the logged-out contact page. I cannot reach any contact form, chat or callback option.

Could a moderator please help me cancel the subscription and stop the auto-renewal? I can provide the order ID, the original email address, the payment date and amount, and the last four digits of the card for verification.

I am an EU customer.

Thank you.

2

Hi @Frantisek_Holy,
Please connect with the support team via the AVG Help Centre.
https://support.avg.com/

3

Hi, I am sorry, but there is a loop. The support contact form does not open — clicking Support Options returns me to the logged-out contact page. I cannot reach any contact form, chat or callback option.

4

@Frantisek_Holy, I have sent you a DM on this issue.