Cannot communicate with epson scanner

AVG Protection
3

Hello Michele, 

We are sorry to know that you are unable to work with scanner when AVG internet Security is ON. We will check and help you to resolve it.

We need to find which component in AVG Internet Security blocking the access of Scanner. Refer the below article to know how to disable AVG component one by one. 

Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus)

Let us know the exact AVG component which causing this issue. So, we will help you to resolve accordingly. We look forward for your response.

1

Ever since I ran AVG internet security. My epson printer works but the scanner function no longer works. I keep getting message "cant communicate with scanner" How can I fix this. In tried trouble shooting and it didn't work.

2

Hello Michele, 

We are sorry to know that you are unable to work with scanner when AVG internet Security is ON. We will check and help you to resolve it.

We need to find which component in AVG Internet Security blocking the access of Scanner. Refer the below article to know how to disable AVG component one by one. 

Temporarily disabling AVG AntiVirus protection (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus)

Let us know the exact AVG component which causing this issue. So, we will help you to resolve accordingly. We look forward for your response.