Cannot delete file from Quarantine

Our pleasure, St Theo. This isn't the usual behavior of AVG program.
In this regard, we can reinstall the program once to ensure that all services are running fine. However, reinstalling the program will remove the file in quarantine. Hence, before suggesting you to reinstall, we'd like to check this with our senior level support. Would you be so kind to let us know the MAC version?

sorry regarding my previous question the file that cannot be deleted is as follows:

"Other:Malware-gen[Trj]  Users->Stathis->Downloads->MonitorMeter.dmg"          6 Jun 2019

Thanks

Thank you for the information.
It seems that the "MonitorMeter.dmg" should have already been deleted from "Downloads" folder.
Could you check in downloads folder and confirm this?

Quarantined file that cannot be deleted

Thank you for your emial. Please find screenshot above. Many thanks again

Hi,
We replied to your original post requesting the screenshot of the detected file. Please revert to that for further assistance. Thank you.
Quarantined file that cannot be deleted

Thank you for your emial. Please find screenshot above. Many thanks again

Thank you for the screenshot. Just to confirm, did you tick the check box against the file listed? The 'Delete' option will enable only after selecting the file. If the 'Delete' option is grayed out even after selecting the file, navigate to your 'Downloads' folder and check if the file is still present there.

Hello,

Thank you very much. That is true, it seems that the file "MonitorMeter.dmg" has been deleted, as it does not appear in the "Downloads" folder. However, it still shows up in the AVG Quarantine area and when I try to delete it from there, the AVG "crashes", the file does not delete, the MAC gets hot and I have to "Force Quit" the AVG program. Do you know the reason for that and/or have a solution to this please?

Many thanks again