Hello Anisa,
I understand the inconvenience.
Yes, there is a way to attach a screenshot here.
Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Hi AVG Team,
Why can I not delete files that have been placed into quarantine by my AVG antivirus?
There are 48 files in total and I get an error message saying "Sorry we are unable to delete this file. Please check that you have permission to delete it and try again."
Permissions seem fine to me - is there a way to attach files for screenshot?
Thanks!
Here we go, thanks - this was not available earlier for some reason!
Attached now.
Thank you for providing the screenshot Anisa,
It was reported as a bug. However, the issue has been fixed in the recently released AVG updates. Please open your AVG Antivirus > click on "AVG Antivirus" button from the system tray (near apple symbol/top left corner) > click check for the updates.
Best regards,
Alok.
Anisa,
In such case, we need to escalate this case to our Senior level technicians. We have sent you an email requesting the diagnostic information to analyze the issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further. Thank you.