Hi Deryck,
We apologize for the inconvenience caused due to the threat. Please attach us the screenshot of the detection message.
Thank you!
AVG detects 'a threat in Archive' MacOS:VSearch-AB [Adw] AutoUpdate.exe in the file '/private/var/root/Library/Caches/Perion.SearchProtect/fsCachedData/86693735-AB2C-4F01-A8F2-E1F85230D99A'. This file can not be removed to quarantine nor deleted. I cannot find the file on my MacBook to delete it manually.
Please advise action
Thanks
Deryck, To take a screenshot in MAC, please follow the below instructions : 1. To capture the entire screen, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop with the filename starting with “Picture” followed by a number, example Picture 1, Picture 2, and so on.
2. To copy the entire screen, press Command-Control-Shift-3. The screen shot will be placed on your clipboard for you to paste into another program like PowerPoint, Word, Photoshop, etc.
For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Deryck,
We regret for the inconvenience caused. We have sent you an email requesting the diagnostic information to analyze your issue and provide you with a resolution. Please check your inbox and send the requested the data to assist you further.
Thank you.
Hello Deryck,
We are sorry for the inconvenience caused. Please try to uninstall AVG Free Anti virus for mac using the steps in this link http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG-AntiVirus-for-Mac and then reinstall it using this link http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-AntiVirus-for-Mac and get back to us if the issue persists. We will analyze and assist you further.
Thank you.
Hi Deryck,
We apologize for the inconvenience caused due to the threat. Please attach us the screenshot of the detection message.
Thank you!
Exactly the same result, unfortunately, in detecting the threat on scanning after performing the unistall and new install. Any other suggestions will be gratefully received - thanks.