Hello Philippe,
It would be helpful if you could provide the screenshot of the threats in the Quarantine file to check and assist further.
hi,
I cannot delete the 7 virus I have in my quarantine folder. I have no permission!
I already did all suggestion in the community and still no delete file. I try Spotlight re indexing, my software is the latest number. What to do?
Thank you for patience Philippe,
Please go to the below location /Library/Application Support/AVGAntivirus/config/chest-data and check what permission does it require.
You can refer this article to https://support.apple.com/kb/ph25287?locale=en_US to check the permission.
Regards,
Alok.
Thank you for providing the screenshot. It seems that the detection file is not present on your device or it has been moved to any other location. Have you checked if the files are moved to the desired location?
Since the name of the detection, detected files including their location are in the "grey" text. Are the same files detected again or were they detected only once? The location they are in is used as cache (temporary storage) of apps and OS.
Please restart your MAC device and scan your device with AVG to check the status.
I made a scan and no virus was found! So, now, what can I do to delete all the files?
Hello Philippe,
It would be helpful if you could provide the screenshot of the threats in the Quarantine file to check and assist further.
Philippe, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru