Cannot disable 2FA

Mac products
3

Hello Brinke,

We are sorry to know this.
We will certainly check and help you with this issue.
We would request you to contact our AVG sales team for this issue and they will help you in fixing this two factor authentication.
Here is the sales team chat link: https://support.avg.com/support_sales_chat?l=en
Thank you.

2

Hello Brinke,

We are sorry to know this.
We will certainly check and help you with this issue.
We would request you to contact our AVG sales team for this issue and they will help you in fixing this two factor authentication.
Here is the sales team chat link: https://support.avg.com/support_sales_chat?l=en
Thank you.

1

I want to disable 2FA; don't have the code in my app any longer.

So I go here:

Recovery code

If you ever lose your phone or can’t open the authenticator app, just use this code to turn off 2-step verification and access your account.

Get a new recovery code

I sign in to that---and it says AGAIN:

Enter the 6-digit code from your authenticator app