Cannot figure out how to unsubscribe from free trials

AVG Subscription
1

Hello Maddy.
We acknowledge your request.
However, you do not have an active trial subscriptions registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate these orders. Please revert it containing those details.

2

Hello Maddy.
We acknowledge your request.
However, you do not have an active trial subscriptions registered to the email address that you used to contact us here.
I have sent an email requesting more details to locate these orders. Please revert it containing those details.