Cannot find my Samsung S4 camera when it is connected via usb

AVG Protection
6

AVG free virus protection and AVG PC Tuneup - annually paid.

5

Hello Jay,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
May I know the name of AVG Program and Antivirus programs installed on your system?
Thank you.

1

With windows 10, I cannot find my Samsung S4 camera when it is connected via usb.  Windows 10 tells me that my virus software may be blocking access to it.

2

Hello Jay,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
May I know the name of AVG Program and Antivirus programs installed on your system?
Thank you.

3

Hello Jay,

Thank you for providing the information.
Could you please try disabling AVG free antivirus temporarily and check whether the Samsung S4 camera is detected.
To disable AVG antivirus temporarily please follow the instructions mentioned in this link: http://avgread.me/1GnMD3N .
Please feel free to contact us if you need any assistance.

4

AVG free virus protection and AVG PC Tuneup - annually paid.