Hi Kathleen,
We're glad to help you with this. From your description, we see that you're being prompted to enter Settings password.
It is a feature that helps to prevent unauthorized access of your AVG program.
We're afraid, as it cannot be reset. Instead, we need to uninstall the program using the AVG Clear tool & then reinstall it.
Note : You can skip running AVG Remover tool that is mentioned in the above provided uninstallation article.
To activate, you need to login to your AVG account through the program using the same email address that you've used to reach us.
Cannot get into AVG site, message states ? attempt to enter protected area of Avast, to enter my pac
had message stating that ? an attepted malware into protected area of Avast
will not accept my password
HAVE BEEN UNABLE TO FOLLOW YOUR INSTRUCTIONS EVEN AFTER CHANGING MY PASSWORD, STILL WILL NOT LET ME IN,
NOW WISH TO UNINSTALL AVG BUT YOUR SYSTEM WILL NOT LET ME DO THAT EITHER !
VERY CROSS !
PLEASE SORT THIS FOR ME SO i CAN REMOVE YOUR PROBLEM SYSTEM FROM MY LAPTOP
Hi Kathleen,
We're glad to help you with this. From your description, we see that you're being prompted to enter Settings password.
It is a feature that helps to prevent unauthorized access of your AVG program.
We're afraid, as it cannot be reset. Instead, we need to uninstall the program using the AVG Clear tool & then reinstall it.
Note : You can skip running AVG Remover tool that is mentioned in the above provided uninstallation article.
To activate, you need to login to your AVG account through the program using the same email address that you've used to reach us.