Cannot get started with TuneUp

AVG Performance
3

Hello Klaus,
Thank you for reaching AVG Community Support.
We regret to hear that you havent received the activation code for the paid subscription. We will certainly help you with the issue. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

1

I never received the activating code. I cannot find the activating code on the subscriptions list. It seems I have paid with PayPal but not been recognized by AVG. I have tried all advice explained on the support pages for AVG with zero result. 
Can AVG help me by checking the situation from their side?

2

Hello Klaus,
Thank you for reaching AVG Community Support.
We regret to hear that you havent received the activation code for the paid subscription. We will certainly help you with the issue. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.