Cannot install AVG Antivirus Free

AVG Protection
4

Hello Chi,

We appreciate your efforts in trying to resolve the issue. Please refer the following article: https://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-software to uninstall AVG using its clear and remover tool (Note: use AVG Clear tool first).

After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually.

1. Type  “Temp” and press enter, remove all the files.
2.  “%temp%” and remove all the files.
3.  %appdata% - Remove all the AVG folders.
4.  %programdata% - Open the AVG folder and remove the old files.
5. Type C: and press enter, delete AVG remover folder.

Please go to c: drive-> program files and delete the AVG files.

Reinstall AVG Antivirus Free: https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free and check the status.

1

Hello, friends,
I meet difficulties when trying to reinstall Antivirus.

Is there any good idea to solve??

1) As I could not upgrade AVG application, I uninstall and trying to reinstall.
2) But "AVG Browser Upgrade" still running when reboot PC and check taskmanager.
3) After I force to stop the AVG browser upgrade, i tried to reinstall, but cannot.

4) Log is as follows. Any url can reach when i ping from windows prompt window.
-----------------------------

2019-07-09 09:47:21.582Infoinstup[14692,3052]Command: '"C:\WINDOWS\Temp\asw.521e5b28974f933a\instup.exe" /edition:15 /ga_clientid:59dbba86-70b4-4d0d-aac8-eefa4eac76d7 /guid:2e684c64-5922-4a72-9fa9-9bbb13bce350 /is_avg_product /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.521e5b28974f933a /cookie:mmm_avg_con_004_589_a /ga_clientid:59dbba86-70b4-4d0d-aac8-eefa4eac76d7 /edat_dir:C:\WINDOWS\Temp\asw.1e93a2915151f563'
2019-07-09 09:47:21.582Infoinstup[14692,3052]CPU: ##deleted##
2019-07-09 09:47:21.582Infoinstup[14692,3052]OS: Windows 10 (10.0.17763) x64
2019-07-09 09:47:21.582Infoinstup[14692,3052]setup: x64
2019-07-09 09:47:21.582Infoinstup[14692,3052]Memory: 57% load. Phys:3559412/8281308K free, Page:8590500/14048476K free, Virt:135287093560/137438953344K free
2019-07-09 09:47:21.582Infoinstup[14692,3052]DISKs: C:\ - 742GB free / 912GB total
2019-07-09 09:47:21.582Infoinstup[14692,3052]DISKs: D:\ - 2GB free / 17GB total
2019-07-09 09:47:21.582Infoinstup[14692,3052]Running module version: instup.exe - '19.6.4546.0'
2019-07-09 09:47:21.582Infoinstup[14692,3052]Running module version: Instup.dll - '19.6.4546.0'
2019-07-09 09:47:21.582Infomutex[14692,3052]The ownership of the fallback mutex has been successfully taken.
2019-07-09 09:47:21.598Warningini_access[14692,3052]failed to read from ini file C:\WINDOWS\Temp\asw.521e5b28974f933a\config.def.ini
2019-07-09 09:47:21.598Infoshepsync[14692,3052]Wait interval 60
2019-07-09 09:47:21.667Infoshepsync[14692,3052]Trying server IP address '5.62.48.206'
2019-07-09 09:47:22.607Infoshepsync[14692,3052]Download of config file config.def from shepherd.avcdn.net succeeded.
2019-07-09 09:47:22.622Infoshepsync[14692,3052]Config file C:\WINDOWS\Temp\asw.521e5b28974f933a\config.def successfully updated
2019-07-09 09:47:22.622Infoshepsync[14692,3052]Postpone interval was reset
2019-07-09 09:47:22.722Infowizard[14692,3052]Running module version: HTMLayout.dll - '3.3.2.1'
2019-07-09 09:47:22.722Infowizard[14692,3052]Loaded module version: C:\Windows\Temp\asw.521e5b28974f933a\HTMLayout.dll - '3.3.2.1'
2019-07-09 09:47:22.769Infowizard[14692,3052]Setup gui was successfully started.
2019-07-09 09:47:22.769Infoinstcore[14692,3052]Sfx setup update has started.
2019-07-09 09:47:22.785Noticeservers[14692,3052]Load: 'urlpgm' key used as the program repository.
2019-07-09 09:47:22.785Infoservers[14692,3052]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.521e5b28974f933a\servers.def'
2019-07-09 09:47:24.060ErrorAres[14692,3052]Unable to resolve hosts after 1258 ms (258, The wait operation timed out.)
2019-07-09 09:47:24.091Errordnsqueryex[14692,3052]Unable to resolve host 'g3907889.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:24.129Errordnsqueryex[14692,3052]Unable to resolve host 'k4942585.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:24.213Errordnsqueryex[14692,3052]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:24.260Errordnsqueryex[14692,3052]Unable to resolve host 't0167702.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:24.344Errordnsqueryex[14692,3052]Unable to resolve host 't0281719.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:24.392Errordnsqueryex[14692,3052]Unable to resolve host 'w4341757.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:26.985ErrorAres[14692,3052]Unable to resolve hosts after 2497 ms (258, The wait operation timed out.)
2019-07-09 09:47:27.123Errordnsqueryex[14692,3052]Unable to resolve host 'g3907889.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:27.223Errordnsqueryex[14692,3052]Unable to resolve host 'k4942585.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:27.354Errordnsqueryex[14692,3052]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:27.424Errordnsqueryex[14692,3052]Unable to resolve host 't0167702.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:27.471Errordnsqueryex[14692,3052]Unable to resolve host 't0281719.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:27.517Errordnsqueryex[14692,3052]Unable to resolve host 'w4341757.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:28.848ErrorAres[14692,3052]Unable to resolve hosts after 1257 ms (258, The wait operation timed out.)
2019-07-09 09:47:30.168ErrorAres[14692,3052]Unable to resolve hosts after 1253 ms (258, The wait operation timed out.)
2019-07-09 09:47:40.227ErrorAres[14692,3052]Unable to resolve hosts after 4981 ms (258, The wait operation timed out.)
2019-07-09 09:47:40.327Errordnsqueryex[14692,3052]Unable to resolve host 'c8973516.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:40.396Errordnsqueryex[14692,3052]Unable to resolve host 'h5208011.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:40.459Errordnsqueryex[14692,3052]Unable to resolve host 'k9541021.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:40.481Errordnsqueryex[14692,3052]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:40.559Errordnsqueryex[14692,3052]Unable to resolve host 's8587373.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:40.597Errordnsqueryex[14692,3052]Unable to resolve host 't0281719.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:47:43.172ErrorAres[14692,3052]Unable to resolve hosts after 2501 ms (258, The wait operation timed out.)
2019-07-09 09:47:43.240Errordnsqueryex[14692,3052]Unable to resolve host 'c8973516.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:43.272Errordnsqueryex[14692,3052]Unable to resolve host 'h5208011.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:43.325Errordnsqueryex[14692,3052]Unable to resolve host 'k9541021.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:43.374Errordnsqueryex[14692,3052]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:43.425Errordnsqueryex[14692,3052]Unable to resolve host 's8587373.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:43.472Errordnsqueryex[14692,3052]Unable to resolve host 't0281719.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:47:48.560ErrorAres[14692,3052]Unable to resolve hosts after 4988 ms (258, The wait operation timed out.)
2019-07-09 09:47:51.138ErrorAres[14692,3052]Unable to resolve hosts after 2506 ms (258, The wait operation timed out.)
2019-07-09 09:48:01.240ErrorAres[14692,3052]Unable to resolve hosts after 4975 ms (258, The wait operation timed out.)
2019-07-09 09:48:01.396Errordnsqueryex[14692,3052]Unable to resolve host 'f4593971.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:48:01.443Errordnsqueryex[14692,3052]Unable to resolve host 'n5313354.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:48:01.481Errordnsqueryex[14692,3052]Unable to resolve host 'n6849213.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:48:01.543Errordnsqueryex[14692,3052]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:48:01.612Errordnsqueryex[14692,3052]Unable to resolve host 's9989952.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:48:01.681Errordnsqueryex[14692,3052]Unable to resolve host 'v1714150.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-09 09:48:06.738ErrorAres[14692,3052]Unable to resolve hosts after 4990 ms (258, The wait operation timed out.)
2019-07-09 09:48:06.823Errordnsqueryex[14692,3052]Unable to resolve host 'f4593971.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:48:06.869Errordnsqueryex[14692,3052]Unable to resolve host 'n5313354.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:48:06.923Errordnsqueryex[14692,3052]Unable to resolve host 'n6849213.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:48:06.992Errordnsqueryex[14692,3052]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:48:07.055Errordnsqueryex[14692,3052]Unable to resolve host 's9989952.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:48:07.126Errordnsqueryex[14692,3052]Unable to resolve host 'v1714150.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-09 09:48:12.202ErrorAres[14692,3052]Unable to resolve hosts after 5002 ms (258, The wait operation timed out.)
2019-07-09 09:48:17.323ErrorAres[14692,3052]Unable to resolve hosts after 4998 ms (258, The wait operation timed out.)
2019-07-09 09:48:17.376Errordldwrap[14692,3052]HttpGet: dns resolves were not successfull during 'servers.def.vpx' downloading

5

Hello,

Following your instruction, and confirmed no AVG related file exist, I tries to reinstall AVG. But could not.

How to manage the situatoin?

In my understandings, only default MS firewall and antivirus is running, though I think I stopped MS Antivirus software.

R.S.V.P.

Log is as follows.

----------

2019-07-12 11:36:49.283Infoinstup[3128,13148]Command: '"C:\WINDOWS\Temp\asw.defefd5729be151f\instup.exe" /edition:15 /ga_clientid:37ab37e9-789d-4437-8d71-940fbca0398d /guid:433c4849-d1e3-4b47-92a6-a69b733f2b02 /is_avg_product /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.defefd5729be151f /cookie:mmm_avg_con_004_589_a /ga_clientid:37ab37e9-789d-4437-8d71-940fbca0398d /edat_dir:C:\WINDOWS\Temp\asw.c6470f76816f2c53'
2019-07-12 11:36:49.283Infoinstup[3128,13148]CPU: Intel(R) Core™ i5-7500 CPU @ 3.40GHz,4
2019-07-12 11:36:49.283Infoinstup[3128,13148]OS: Windows 10 (10.0.17763) x64
2019-07-12 11:36:49.283Infoinstup[3128,13148]setup: x64
2019-07-12 11:36:49.283Infoinstup[3128,13148]Memory: 40% load. Phys:4917516/8281308K free, Page:9583240/14048476K free, Virt:135287093568/137438953344K free
2019-07-12 11:36:49.283Infoinstup[3128,13148]DISKs: C:\ - 737GB free / 912GB total
2019-07-12 11:36:49.283Infoinstup[3128,13148]DISKs: D:\ - 2GB free / 17GB total
2019-07-12 11:36:49.283Infoinstup[3128,13148]Running module version: instup.exe - '19.6.4546.0'
2019-07-12 11:36:49.283Infoinstup[3128,13148]Running module version: Instup.dll - '19.6.4546.0'
2019-07-12 11:36:49.283Infomutex[3128,13148]The ownership of the fallback mutex has been successfully taken.
2019-07-12 11:36:49.298Warningini_access[3128,13148]failed to read from ini file C:\WINDOWS\Temp\asw.defefd5729be151f\config.def.ini
2019-07-12 11:36:49.298Infoshepsync[3128,13148]Wait interval 60
2019-07-12 11:36:49.368Infoshepsync[3128,13148]Trying server IP address '77.234.46.22'
2019-07-12 11:36:50.667Infoshepsync[3128,13148]Download of config file config.def from shepherd.avcdn.net succeeded.
2019-07-12 11:36:50.682Infoshepsync[3128,13148]Config file C:\WINDOWS\Temp\asw.defefd5729be151f\config.def successfully updated
2019-07-12 11:36:50.682Infoshepsync[3128,13148]Postpone interval was reset
2019-07-12 11:36:50.720Infowizard[3128,13148]Running module version: HTMLayout.dll - '3.3.2.1'
2019-07-12 11:36:50.720Infowizard[3128,13148]Loaded module version: C:\Windows\Temp\asw.defefd5729be151f\HTMLayout.dll - '3.3.2.1'
2019-07-12 11:36:50.766Infowizard[3128,13148]Setup gui was successfully started.
2019-07-12 11:36:50.766Infoinstcore[3128,13148]Sfx setup update has started.
2019-07-12 11:36:50.782Noticeservers[3128,13148]Load: 'urlpgm' key used as the program repository.
2019-07-12 11:36:50.782Infoservers[3128,13148]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.defefd5729be151f\servers.def'
2019-07-12 11:36:53.302ErrorAres[3128,13148]Unable to resolve hosts after 2506 ms (258, The wait operation timed out.)
2019-07-12 11:36:53.324Errordnsqueryex[3128,13148]Unable to resolve host 'h5208011.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:53.324Errordnsqueryex[3128,13148]Unable to resolve host 'k4942585.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:53.340Errordnsqueryex[3128,13148]Unable to resolve host 'p7812538.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:53.340Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:53.355Errordnsqueryex[3128,13148]Unable to resolve host 's9989952.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:53.371Errordnsqueryex[3128,13148]Unable to resolve host 'v1714150.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:55.903ErrorAres[3128,13148]Unable to resolve hosts after 2512 ms (258, The wait operation timed out.)
2019-07-12 11:36:55.903Errordnsqueryex[3128,13148]Unable to resolve host 'h5208011.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:55.918Errordnsqueryex[3128,13148]Unable to resolve host 'k4942585.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:55.924Errordnsqueryex[3128,13148]Unable to resolve host 'p7812538.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:55.940Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:55.940Errordnsqueryex[3128,13148]Unable to resolve host 's9989952.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:55.956Errordnsqueryex[3128,13148]Unable to resolve host 'v1714150.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:57.241ErrorAres[3128,13148]Unable to resolve hosts after 1262 ms (258, The wait operation timed out.)
2019-07-12 11:36:59.757ErrorAres[3128,13148]Unable to resolve hosts after 2502 ms (258, The wait operation timed out.)
2019-07-12 11:37:07.290ErrorAres[3128,13148]Unable to resolve hosts after 2503 ms (258, The wait operation timed out.)
2019-07-12 11:37:07.290Errordnsqueryex[3128,13148]Unable to resolve host 'b9974352.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:07.305Errordnsqueryex[3128,13148]Unable to resolve host 'p7812538.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:07.321Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:07.321Errordnsqueryex[3128,13148]Unable to resolve host 't0281719.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:07.337Errordnsqueryex[3128,13148]Unable to resolve host 'w4341757.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:07.337Errordnsqueryex[3128,13148]Unable to resolve host 'w9024085.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:09.876ErrorAres[3128,13148]Unable to resolve hosts after 2506 ms (258, The wait operation timed out.)
2019-07-12 11:37:09.883Errordnsqueryex[3128,13148]Unable to resolve host 'b9974352.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:09.883Errordnsqueryex[3128,13148]Unable to resolve host 'p7812538.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:09.898Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:09.898Errordnsqueryex[3128,13148]Unable to resolve host 't0281719.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:09.914Errordnsqueryex[3128,13148]Unable to resolve host 'w4341757.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:09.930Errordnsqueryex[3128,13148]Unable to resolve host 'w9024085.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:12.452ErrorAres[3128,13148]Unable to resolve hosts after 2502 ms (258, The wait operation timed out.)
2019-07-12 11:37:14.981ErrorAres[3128,13148]Unable to resolve hosts after 2510 ms (258, The wait operation timed out.)
2019-07-12 11:37:23.771ErrorAres[3128,13148]Unable to resolve hosts after 3755 ms (258, The wait operation timed out.)
2019-07-12 11:37:23.787Errordnsqueryex[3128,13148]Unable to resolve host 'f4593971.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:23.802Errordnsqueryex[3128,13148]Unable to resolve host 'l5991034.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:23.840Errordnsqueryex[3128,13148]Unable to resolve host 'n6849213.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:23.855Errordnsqueryex[3128,13148]Unable to resolve host 'n8865031.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:23.871Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:23.902Errordnsqueryex[3128,13148]Unable to resolve host 's9989952.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:27.687ErrorAres[3128,13148]Unable to resolve hosts after 3752 ms (258, The wait operation timed out.)
2019-07-12 11:37:27.687Errordnsqueryex[3128,13148]Unable to resolve host 'f4593971.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:27.702Errordnsqueryex[3128,13148]Unable to resolve host 'l5991034.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:27.718Errordnsqueryex[3128,13148]Unable to resolve host 'n6849213.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:27.724Errordnsqueryex[3128,13148]Unable to resolve host 'n8865031.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:27.740Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:27.740Errordnsqueryex[3128,13148]Unable to resolve host 's9989952.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:32.756ErrorAres[3128,13148]Unable to resolve hosts after 4987 ms (258, The wait operation timed out.)
2019-07-12 11:37:36.540ErrorAres[3128,13148]Unable to resolve hosts after 3767 ms (258, The wait operation timed out.)
2019-07-12 11:37:36.540Errordldwrap[3128,13148]HttpGet: dns resolves were not successfull during 'servers.def.vpx' downloading

----------------

Avast also tries but the same result.


2019-07-12 12:07:08.442Infoinstup[11824,2188]Command: '"C:\WINDOWS\Temp\asw.86be6f78917e288d\instup.exe" /edition:1 /ga_clientid:d96a70b4-1a54-47d5-aab4-729a95e26dc0 /guid:e6f6a0ce-6bc3-4c42-805d-33ecc349e0f0 /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.86be6f78917e288d /cookie:mmm_ava_001_999_u3g_m /ga_clientid:d96a70b4-1a54-47d5-aab4-729a95e26dc0 /edat_dir:C:\WINDOWS\Temp\asw.cb7c25fd41b079cc'
2019-07-12 12:07:08.442Infoinstup[11824,2188]CPU: Intel(R) Core™ i5-7500 CPU @ 3.40GHz,4
2019-07-12 12:07:08.442Infoinstup[11824,2188]OS: Windows 10 (10.0.17763) x64
2019-07-12 12:07:08.442Infoinstup[11824,2188]setup: x64
2019-07-12 12:07:08.442Infoinstup[11824,2188]Memory: 78% load. Phys:1812244/8281308K free, Page:5879836/14048476K free, Virt:135287093664/137438953344K free
2019-07-12 12:07:08.442Infoinstup[11824,2188]DISKs: C:\ - 737GB free / 912GB total
2019-07-12 12:07:08.442Infoinstup[11824,2188]DISKs: D:\ - 2GB free / 17GB total
2019-07-12 12:07:08.442Infoinstup[11824,2188]Running module version: instup.exe - '19.6.4546.0'
2019-07-12 12:07:08.442Infoinstup[11824,2188]Running module version: Instup.dll - '19.6.4546.0'
2019-07-12 12:07:08.442Infomutex[11824,2188]The ownership of the fallback mutex has been successfully taken.
2019-07-12 12:07:08.457Warningini_access[11824,2188]failed to read from ini file C:\WINDOWS\Temp\asw.86be6f78917e288d\config.def.ini
2019-07-12 12:07:08.457Infoshepsync[11824,2188]Wait interval 60
2019-07-12 12:07:08.527Infoshepsync[11824,2188]Trying server IP address '5.62.40.209'
2019-07-12 12:07:09.861Infoshepsync[11824,2188]Download of config file config.def from shepherd.ff.avast.com succeeded.
2019-07-12 12:07:09.877Infoshepsync[11824,2188]Config file C:\WINDOWS\Temp\asw.86be6f78917e288d\config.def successfully updated
2019-07-12 12:07:09.930Infoshepsync[11824,2188]Postpone interval was reset
2019-07-12 12:07:10.031Infowizard[11824,2188]Running module version: HTMLayout.dll - '3.3.2.1'
2019-07-12 12:07:10.031Infowizard[11824,2188]Loaded module version: C:\Windows\Temp\asw.86be6f78917e288d\HTMLayout.dll - '3.3.2.1'
2019-07-12 12:07:10.062Infowizard[11824,2188]Setup gui was successfully started.
2019-07-12 12:07:10.062Infoinstcore[11824,2188]Sfx setup update has started.
2019-07-12 12:07:10.078Noticeservers[11824,2188]Load: 'urlpgm' key used as the program repository.
2019-07-12 12:07:10.078Infoservers[11824,2188]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.86be6f78917e288d\servers.def'
2019-07-12 12:07:11.380ErrorAres[11824,2188]Unable to resolve hosts after 1256 ms (258, The wait operation timed out.)
2019-07-12 12:07:11.402Errordnsqueryex[11824,2188]Unable to resolve host 'd4479313.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:11.418Errordnsqueryex[11824,2188]Unable to resolve host 'h1745978.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:11.449Errordnsqueryex[11824,2188]Unable to resolve host 'l2350042.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:11.465Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 12:07:11.481Errordnsqueryex[11824,2188]Unable to resolve host 't7758057.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:11.502Errordnsqueryex[11824,2188]Unable to resolve host 'z3746924.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:14.084ErrorAres[11824,2188]Unable to resolve hosts after 2512 ms (258, The wait operation timed out.)
2019-07-12 12:07:14.105Errordnsqueryex[11824,2188]Unable to resolve host 'd4479313.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:14.121Errordnsqueryex[11824,2188]Unable to resolve host 'h1745978.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:14.137Errordnsqueryex[11824,2188]Unable to resolve host 'l2350042.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:14.168Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 12:07:14.184Errordnsqueryex[11824,2188]Unable to resolve host 't7758057.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:14.205Errordnsqueryex[11824,2188]Unable to resolve host 'z3746924.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:15.499ErrorAres[11824,2188]Unable to resolve hosts after 1253 ms (258, The wait operation timed out.)
2019-07-12 12:07:16.785ErrorAres[11824,2188]Unable to resolve hosts after 1253 ms (258, The wait operation timed out.)
2019-07-12 12:07:24.332ErrorAres[11824,2188]Unable to resolve hosts after 2504 ms (258, The wait operation timed out.)
2019-07-12 12:07:24.355Errordnsqueryex[11824,2188]Unable to resolve host 'g5569634.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:24.370Errordnsqueryex[11824,2188]Unable to resolve host 'h6891735.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:24.386Errordnsqueryex[11824,2188]Unable to resolve host 'k9290131.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:24.417Errordnsqueryex[11824,2188]Unable to resolve host 'm9761227.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:24.439Errordnsqueryex[11824,2188]Unable to resolve host 'r4907515.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:24.470Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 12:07:27.005ErrorAres[11824,2188]Unable to resolve hosts after 2501 ms (258, The wait operation timed out.)
2019-07-12 12:07:27.005Errordnsqueryex[11824,2188]Unable to resolve host 'g5569634.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:27.042Errordnsqueryex[11824,2188]Unable to resolve host 'h6891735.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:27.058Errordnsqueryex[11824,2188]Unable to resolve host 'k9290131.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:27.073Errordnsqueryex[11824,2188]Unable to resolve host 'm9761227.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:27.089Errordnsqueryex[11824,2188]Unable to resolve host 'r4907515.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:27.105Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 12:07:29.641ErrorAres[11824,2188]Unable to resolve hosts after 2505 ms (258, The wait operation timed out.)
2019-07-12 12:07:34.681ErrorAres[11824,2188]Unable to resolve hosts after 5005 ms (258, The wait operation timed out.)
2019-07-12 12:07:43.484ErrorAres[11824,2188]Unable to resolve hosts after 3751 ms (258, The wait operation timed out.)
2019-07-12 12:07:43.491Errordnsqueryex[11824,2188]Unable to resolve host 'b1477563.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:43.522Errordnsqueryex[11824,2188]Unable to resolve host 'd3336443.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:43.538Errordnsqueryex[11824,2188]Unable to resolve host 'h6891735.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:43.553Errordnsqueryex[11824,2188]Unable to resolve host 'p3357684.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:43.585Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 12:07:43.606Errordnsqueryex[11824,2188]Unable to resolve host 'v6831430.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:47.399ErrorAres[11824,2188]Unable to resolve hosts after 3753 ms (258, The wait operation timed out.)
2019-07-12 12:07:47.405Errordnsqueryex[11824,2188]Unable to resolve host 'b1477563.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:47.437Errordnsqueryex[11824,2188]Unable to resolve host 'd3336443.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:47.452Errordnsqueryex[11824,2188]Unable to resolve host 'h6891735.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:47.483Errordnsqueryex[11824,2188]Unable to resolve host 'p3357684.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:47.499Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 12:07:47.521Errordnsqueryex[11824,2188]Unable to resolve host 'v6831430.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:51.300ErrorAres[11824,2188]Unable to resolve hosts after 3752 ms (258, The wait operation timed out.)
2019-07-12 12:07:56.344ErrorAres[11824,2188]Unable to resolve hosts after 5009 ms (258, The wait operation timed out.)
2019-07-12 12:07:56.359Errordldwrap[11824,2188]HttpGet: dns resolves were not successfull during 'servers.def.vpx' downloading

2

Hello,

Following your instruction, and confirmed no AVG related file exist, I tries to reinstall AVG. But could not.

How to manage the situatoin?

In my understandings, only default MS firewall and antivirus is running, though I think I stopped MS Antivirus software.

R.S.V.P.

Log is as follows.

----------

2019-07-12 11:36:49.283Infoinstup[3128,13148]Command: '"C:\WINDOWS\Temp\asw.defefd5729be151f\instup.exe" /edition:15 /ga_clientid:37ab37e9-789d-4437-8d71-940fbca0398d /guid:433c4849-d1e3-4b47-92a6-a69b733f2b02 /is_avg_product /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.defefd5729be151f /cookie:mmm_avg_con_004_589_a /ga_clientid:37ab37e9-789d-4437-8d71-940fbca0398d /edat_dir:C:\WINDOWS\Temp\asw.c6470f76816f2c53'
2019-07-12 11:36:49.283Infoinstup[3128,13148]CPU: Intel(R) Core™ i5-7500 CPU @ 3.40GHz,4
2019-07-12 11:36:49.283Infoinstup[3128,13148]OS: Windows 10 (10.0.17763) x64
2019-07-12 11:36:49.283Infoinstup[3128,13148]setup: x64
2019-07-12 11:36:49.283Infoinstup[3128,13148]Memory: 40% load. Phys:4917516/8281308K free, Page:9583240/14048476K free, Virt:135287093568/137438953344K free
2019-07-12 11:36:49.283Infoinstup[3128,13148]DISKs: C:\ - 737GB free / 912GB total
2019-07-12 11:36:49.283Infoinstup[3128,13148]DISKs: D:\ - 2GB free / 17GB total
2019-07-12 11:36:49.283Infoinstup[3128,13148]Running module version: instup.exe - '19.6.4546.0'
2019-07-12 11:36:49.283Infoinstup[3128,13148]Running module version: Instup.dll - '19.6.4546.0'
2019-07-12 11:36:49.283Infomutex[3128,13148]The ownership of the fallback mutex has been successfully taken.
2019-07-12 11:36:49.298Warningini_access[3128,13148]failed to read from ini file C:\WINDOWS\Temp\asw.defefd5729be151f\config.def.ini
2019-07-12 11:36:49.298Infoshepsync[3128,13148]Wait interval 60
2019-07-12 11:36:49.368Infoshepsync[3128,13148]Trying server IP address '77.234.46.22'
2019-07-12 11:36:50.667Infoshepsync[3128,13148]Download of config file config.def from shepherd.avcdn.net succeeded.
2019-07-12 11:36:50.682Infoshepsync[3128,13148]Config file C:\WINDOWS\Temp\asw.defefd5729be151f\config.def successfully updated
2019-07-12 11:36:50.682Infoshepsync[3128,13148]Postpone interval was reset
2019-07-12 11:36:50.720Infowizard[3128,13148]Running module version: HTMLayout.dll - '3.3.2.1'
2019-07-12 11:36:50.720Infowizard[3128,13148]Loaded module version: C:\Windows\Temp\asw.defefd5729be151f\HTMLayout.dll - '3.3.2.1'
2019-07-12 11:36:50.766Infowizard[3128,13148]Setup gui was successfully started.
2019-07-12 11:36:50.766Infoinstcore[3128,13148]Sfx setup update has started.
2019-07-12 11:36:50.782Noticeservers[3128,13148]Load: 'urlpgm' key used as the program repository.
2019-07-12 11:36:50.782Infoservers[3128,13148]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.defefd5729be151f\servers.def'
2019-07-12 11:36:53.302ErrorAres[3128,13148]Unable to resolve hosts after 2506 ms (258, The wait operation timed out.)
2019-07-12 11:36:53.324Errordnsqueryex[3128,13148]Unable to resolve host 'h5208011.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:53.324Errordnsqueryex[3128,13148]Unable to resolve host 'k4942585.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:53.340Errordnsqueryex[3128,13148]Unable to resolve host 'p7812538.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:53.340Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:53.355Errordnsqueryex[3128,13148]Unable to resolve host 's9989952.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:53.371Errordnsqueryex[3128,13148]Unable to resolve host 'v1714150.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:36:55.903ErrorAres[3128,13148]Unable to resolve hosts after 2512 ms (258, The wait operation timed out.)
2019-07-12 11:36:55.903Errordnsqueryex[3128,13148]Unable to resolve host 'h5208011.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:55.918Errordnsqueryex[3128,13148]Unable to resolve host 'k4942585.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:55.924Errordnsqueryex[3128,13148]Unable to resolve host 'p7812538.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:55.940Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:55.940Errordnsqueryex[3128,13148]Unable to resolve host 's9989952.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:55.956Errordnsqueryex[3128,13148]Unable to resolve host 'v1714150.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:36:57.241ErrorAres[3128,13148]Unable to resolve hosts after 1262 ms (258, The wait operation timed out.)
2019-07-12 11:36:59.757ErrorAres[3128,13148]Unable to resolve hosts after 2502 ms (258, The wait operation timed out.)
2019-07-12 11:37:07.290ErrorAres[3128,13148]Unable to resolve hosts after 2503 ms (258, The wait operation timed out.)
2019-07-12 11:37:07.290Errordnsqueryex[3128,13148]Unable to resolve host 'b9974352.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:07.305Errordnsqueryex[3128,13148]Unable to resolve host 'p7812538.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:07.321Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:07.321Errordnsqueryex[3128,13148]Unable to resolve host 't0281719.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:07.337Errordnsqueryex[3128,13148]Unable to resolve host 'w4341757.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:07.337Errordnsqueryex[3128,13148]Unable to resolve host 'w9024085.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:09.876ErrorAres[3128,13148]Unable to resolve hosts after 2506 ms (258, The wait operation timed out.)
2019-07-12 11:37:09.883Errordnsqueryex[3128,13148]Unable to resolve host 'b9974352.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:09.883Errordnsqueryex[3128,13148]Unable to resolve host 'p7812538.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:09.898Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:09.898Errordnsqueryex[3128,13148]Unable to resolve host 't0281719.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:09.914Errordnsqueryex[3128,13148]Unable to resolve host 'w4341757.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:09.930Errordnsqueryex[3128,13148]Unable to resolve host 'w9024085.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:12.452ErrorAres[3128,13148]Unable to resolve hosts after 2502 ms (258, The wait operation timed out.)
2019-07-12 11:37:14.981ErrorAres[3128,13148]Unable to resolve hosts after 2510 ms (258, The wait operation timed out.)
2019-07-12 11:37:23.771ErrorAres[3128,13148]Unable to resolve hosts after 3755 ms (258, The wait operation timed out.)
2019-07-12 11:37:23.787Errordnsqueryex[3128,13148]Unable to resolve host 'f4593971.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:23.802Errordnsqueryex[3128,13148]Unable to resolve host 'l5991034.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:23.840Errordnsqueryex[3128,13148]Unable to resolve host 'n6849213.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:23.855Errordnsqueryex[3128,13148]Unable to resolve host 'n8865031.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:23.871Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:23.902Errordnsqueryex[3128,13148]Unable to resolve host 's9989952.iavs9x.avg.u.avcdn.net' into IPv4 after 0 ms
2019-07-12 11:37:27.687ErrorAres[3128,13148]Unable to resolve hosts after 3752 ms (258, The wait operation timed out.)
2019-07-12 11:37:27.687Errordnsqueryex[3128,13148]Unable to resolve host 'f4593971.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:27.702Errordnsqueryex[3128,13148]Unable to resolve host 'l5991034.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:27.718Errordnsqueryex[3128,13148]Unable to resolve host 'n6849213.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:27.724Errordnsqueryex[3128,13148]Unable to resolve host 'n8865031.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:27.740Errordnsqueryex[3128,13148]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:27.740Errordnsqueryex[3128,13148]Unable to resolve host 's9989952.iavs9x.avg.u.avcdn.net' into IPv6 after 0 ms
2019-07-12 11:37:32.756ErrorAres[3128,13148]Unable to resolve hosts after 4987 ms (258, The wait operation timed out.)
2019-07-12 11:37:36.540ErrorAres[3128,13148]Unable to resolve hosts after 3767 ms (258, The wait operation timed out.)
2019-07-12 11:37:36.540Errordldwrap[3128,13148]HttpGet: dns resolves were not successfull during 'servers.def.vpx' downloading

----------------

Avast also tries but the same result.


2019-07-12 12:07:08.442Infoinstup[11824,2188]Command: '"C:\WINDOWS\Temp\asw.86be6f78917e288d\instup.exe" /edition:1 /ga_clientid:d96a70b4-1a54-47d5-aab4-729a95e26dc0 /guid:e6f6a0ce-6bc3-4c42-805d-33ecc349e0f0 /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.86be6f78917e288d /cookie:mmm_ava_001_999_u3g_m /ga_clientid:d96a70b4-1a54-47d5-aab4-729a95e26dc0 /edat_dir:C:\WINDOWS\Temp\asw.cb7c25fd41b079cc'
2019-07-12 12:07:08.442Infoinstup[11824,2188]CPU: Intel(R) Core™ i5-7500 CPU @ 3.40GHz,4
2019-07-12 12:07:08.442Infoinstup[11824,2188]OS: Windows 10 (10.0.17763) x64
2019-07-12 12:07:08.442Infoinstup[11824,2188]setup: x64
2019-07-12 12:07:08.442Infoinstup[11824,2188]Memory: 78% load. Phys:1812244/8281308K free, Page:5879836/14048476K free, Virt:135287093664/137438953344K free
2019-07-12 12:07:08.442Infoinstup[11824,2188]DISKs: C:\ - 737GB free / 912GB total
2019-07-12 12:07:08.442Infoinstup[11824,2188]DISKs: D:\ - 2GB free / 17GB total
2019-07-12 12:07:08.442Infoinstup[11824,2188]Running module version: instup.exe - '19.6.4546.0'
2019-07-12 12:07:08.442Infoinstup[11824,2188]Running module version: Instup.dll - '19.6.4546.0'
2019-07-12 12:07:08.442Infomutex[11824,2188]The ownership of the fallback mutex has been successfully taken.
2019-07-12 12:07:08.457Warningini_access[11824,2188]failed to read from ini file C:\WINDOWS\Temp\asw.86be6f78917e288d\config.def.ini
2019-07-12 12:07:08.457Infoshepsync[11824,2188]Wait interval 60
2019-07-12 12:07:08.527Infoshepsync[11824,2188]Trying server IP address '5.62.40.209'
2019-07-12 12:07:09.861Infoshepsync[11824,2188]Download of config file config.def from shepherd.ff.avast.com succeeded.
2019-07-12 12:07:09.877Infoshepsync[11824,2188]Config file C:\WINDOWS\Temp\asw.86be6f78917e288d\config.def successfully updated
2019-07-12 12:07:09.930Infoshepsync[11824,2188]Postpone interval was reset
2019-07-12 12:07:10.031Infowizard[11824,2188]Running module version: HTMLayout.dll - '3.3.2.1'
2019-07-12 12:07:10.031Infowizard[11824,2188]Loaded module version: C:\Windows\Temp\asw.86be6f78917e288d\HTMLayout.dll - '3.3.2.1'
2019-07-12 12:07:10.062Infowizard[11824,2188]Setup gui was successfully started.
2019-07-12 12:07:10.062Infoinstcore[11824,2188]Sfx setup update has started.
2019-07-12 12:07:10.078Noticeservers[11824,2188]Load: 'urlpgm' key used as the program repository.
2019-07-12 12:07:10.078Infoservers[11824,2188]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.86be6f78917e288d\servers.def'
2019-07-12 12:07:11.380ErrorAres[11824,2188]Unable to resolve hosts after 1256 ms (258, The wait operation timed out.)
2019-07-12 12:07:11.402Errordnsqueryex[11824,2188]Unable to resolve host 'd4479313.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:11.418Errordnsqueryex[11824,2188]Unable to resolve host 'h1745978.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:11.449Errordnsqueryex[11824,2188]Unable to resolve host 'l2350042.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:11.465Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 12:07:11.481Errordnsqueryex[11824,2188]Unable to resolve host 't7758057.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:11.502Errordnsqueryex[11824,2188]Unable to resolve host 'z3746924.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:14.084ErrorAres[11824,2188]Unable to resolve hosts after 2512 ms (258, The wait operation timed out.)
2019-07-12 12:07:14.105Errordnsqueryex[11824,2188]Unable to resolve host 'd4479313.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:14.121Errordnsqueryex[11824,2188]Unable to resolve host 'h1745978.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:14.137Errordnsqueryex[11824,2188]Unable to resolve host 'l2350042.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:14.168Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 12:07:14.184Errordnsqueryex[11824,2188]Unable to resolve host 't7758057.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:14.205Errordnsqueryex[11824,2188]Unable to resolve host 'z3746924.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:15.499ErrorAres[11824,2188]Unable to resolve hosts after 1253 ms (258, The wait operation timed out.)
2019-07-12 12:07:16.785ErrorAres[11824,2188]Unable to resolve hosts after 1253 ms (258, The wait operation timed out.)
2019-07-12 12:07:24.332ErrorAres[11824,2188]Unable to resolve hosts after 2504 ms (258, The wait operation timed out.)
2019-07-12 12:07:24.355Errordnsqueryex[11824,2188]Unable to resolve host 'g5569634.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:24.370Errordnsqueryex[11824,2188]Unable to resolve host 'h6891735.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:24.386Errordnsqueryex[11824,2188]Unable to resolve host 'k9290131.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:24.417Errordnsqueryex[11824,2188]Unable to resolve host 'm9761227.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:24.439Errordnsqueryex[11824,2188]Unable to resolve host 'r4907515.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:24.470Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 12:07:27.005ErrorAres[11824,2188]Unable to resolve hosts after 2501 ms (258, The wait operation timed out.)
2019-07-12 12:07:27.005Errordnsqueryex[11824,2188]Unable to resolve host 'g5569634.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:27.042Errordnsqueryex[11824,2188]Unable to resolve host 'h6891735.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:27.058Errordnsqueryex[11824,2188]Unable to resolve host 'k9290131.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:27.073Errordnsqueryex[11824,2188]Unable to resolve host 'm9761227.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:27.089Errordnsqueryex[11824,2188]Unable to resolve host 'r4907515.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:27.105Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 12:07:29.641ErrorAres[11824,2188]Unable to resolve hosts after 2505 ms (258, The wait operation timed out.)
2019-07-12 12:07:34.681ErrorAres[11824,2188]Unable to resolve hosts after 5005 ms (258, The wait operation timed out.)
2019-07-12 12:07:43.484ErrorAres[11824,2188]Unable to resolve hosts after 3751 ms (258, The wait operation timed out.)
2019-07-12 12:07:43.491Errordnsqueryex[11824,2188]Unable to resolve host 'b1477563.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:43.522Errordnsqueryex[11824,2188]Unable to resolve host 'd3336443.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:43.538Errordnsqueryex[11824,2188]Unable to resolve host 'h6891735.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:43.553Errordnsqueryex[11824,2188]Unable to resolve host 'p3357684.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:43.585Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-07-12 12:07:43.606Errordnsqueryex[11824,2188]Unable to resolve host 'v6831430.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-07-12 12:07:47.399ErrorAres[11824,2188]Unable to resolve hosts after 3753 ms (258, The wait operation timed out.)
2019-07-12 12:07:47.405Errordnsqueryex[11824,2188]Unable to resolve host 'b1477563.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:47.437Errordnsqueryex[11824,2188]Unable to resolve host 'd3336443.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:47.452Errordnsqueryex[11824,2188]Unable to resolve host 'h6891735.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:47.483Errordnsqueryex[11824,2188]Unable to resolve host 'p3357684.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:47.499Errordnsqueryex[11824,2188]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-07-12 12:07:47.521Errordnsqueryex[11824,2188]Unable to resolve host 'v6831430.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-07-12 12:07:51.300ErrorAres[11824,2188]Unable to resolve hosts after 3752 ms (258, The wait operation timed out.)
2019-07-12 12:07:56.344ErrorAres[11824,2188]Unable to resolve hosts after 5009 ms (258, The wait operation timed out.)
2019-07-12 12:07:56.359Errordldwrap[11824,2188]HttpGet: dns resolves were not successfull during 'servers.def.vpx' downloading

3

Chi, we'd like to appreciate your efforts. Do you receive any error message? Please share a screenshot (http://avgclick.me/getscreenshot) of the error message.