Cannot Install AVG on Windows Vista

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16

Please try refer to this Microsoft article (http://support.microsoft.com/kb/948252) to fix this issue.
Thanks

17
Hi Tim,
In order to analyze it please provide us with diagnostic output using this tool (http://download.avg.com/filedir/util/AVG_SysInfo.exe) and please add detailed description of issue.
Thanks
19

https://app.box.com/s/4eclx353pbc5ub6c235o

1

I'm having trouble re-installing AVG on my Windows Vista machine.  I recently started getting the error "cannot start program, avgsysx.dll is not found".  I uninstalled and tried to reinstall, but I kept getting the 70643 error, MSI Engine: failed to install the product - @AVGMSI_Error 27046; driver installation failed. I've completely removed AVG, tried installing in safe mode, even run the "Reset Access" tool, but I still get the same error.  Is there something else I can do?

5

I don't know if this helps or not, but I am choosing "Basic Protection" (Anti-Virus Free) over "Full Protection" (Internet Security Trial) as the product, and "Express Install" over "Custom Install".

2

https://app.box.com/s/4eclx353pbc5ub6c235o

3

Zbynek, I do not have a folder called "Logs" in my C:\ProgramData\MFAData\ folder, nor do I see any MFA***.log or MSI***.log files in the "MFAData" folder.

4

Yes, I downloaded and ran the "AVG_Remover_en.exe" file

18

Hi Tim,
For help on your issue please uninstall Super Anti Spyware and Microsoft security client, use removall tool and then install AVG.
Thanks

6
Hi Tim,
In order to analyze it please provide us with diagnostic output using this tool (http://download.avg.com/filedir/util/AVG_SysInfo.exe) and please add detailed description of issue.
Thanks
7

Hi Tim,
I have escalated your case, you will be contacted via email with offer to remote assistance.
Thanks

8

Please try refer to this Microsoft article (http://support.microsoft.com/kb/948252) to fix this issue.
Thanks

9

Tim, Zbynek will respond to your posting @ the earliest convenience but please bear this in mind i.e. Workdays [Mon-Fri] 9:00am - 5:00pm CET.
AVG Guru

10

Hi Tim,
Unfortunately there are no installation log in provided output.
Please try run installation again and provide me with most recent MFA-<date>-<time>.log and MSI-<date>-<time>.log files from C:\ProgramData\MFAData\Logs\ folder.
Thanks

12

Please try delete MFAData folder then, it might be caused by wrong access rights on that folder.
Thanks

14

Hi Tim,
Please provide me with new diagnostic output.
Thanks

15

Hi Tim,
For help on your issue please uninstall Super Anti Spyware and Microsoft security client, use removall tool and then install AVG.
Thanks

13

Tim, Not sure whereabouts you are in the world but just in case you are unfamiliar with Brno time (https://www.google.co.uk/webhp?source=search_app&gfe_rd=cr&ei=O1bqU6zGC4LjOdy-gIgO&gws_rd=ssl#q=brno+time).
AVG Guru

11

Tim Kell quote 'I've completely removed AVG'…
Tim, Did you use the AVG total removal tool? (http://www.avg.com/utilities). Re AVG Community Support expert assistance from Brno, Czech Rep… They will attend to your posting @ their earliest convenience but please bear in mind that it's now the weekend i.e. Workdays [Mon-Fri] 9:00am - 5:00pm CET.
AVG Guru