Cannot install free antivirus

Hello, 
I'm trying to install AVG Free Antivirus to my new windows 10 laptop. I keep getting an error message saying that the install cannot complete as it is forbidden. I have followed instructions on another thread here to change my DNS settings to something that is supposed to be compatible and have ensured that my version of windows 10 is up to date. Any help would be most appreciated!

Hi Erika,

We're glad to look into this & help you.
Please share us the screenshot of the message that you receive while installing.
Also, as we're uncertain about the thread to which you refer, would you be so kind to provide us the link of it?

Hi Erika,

We're glad to look into this & help you.
Please share us the screenshot of the message that you receive while installing.
Also, as we're uncertain about the thread to which you refer, would you be so kind to provide us the link of it?