Thank you so much. We appreciate your efforts on trying to resolve this issue.
We have to escalate this case to our senior team to analyse the issue and to help you in resolving it.
And the email you received is just a scam and we request you to ignore those emails. For security purpose we also recommend you to change your email passwords, also change the login password for your PC.
I have sent you an email instructions to collect few AVG file logs to analyse the issue by our senior team. Please follow the email instructions and send us those log report to help you in resolving this issue.
Hello Marty,
We appreciate your efforts. Sorry to hear that the issue persists. Have you used both AVG Clear and remover tool to uninstall AVG?
If not, please run AVG remover and then proceed with AVG Clear tool. After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
5. Type C: and press enter, delete AVG remover folder.
Please go to c: drive-> program files and delete the AVG files. Reinstall your AVG Antivirus Free using offline installer link: https://www.avg.com/en-us/installation-files-prd-gsr-free and check if that helps.
Could not update virus definitions, so deleted AVG free, and now cannot reload AVG free. Gets a log of error messages. Have tried loading as administrator, and still fails. Any hints.
Thanks
Hello Marty,
We appreciate your efforts. Sorry to hear that the issue persists. Have you used both AVG Clear and remover tool to uninstall AVG?
If not, please run AVG remover and then proceed with AVG Clear tool. After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
5. Type C: and press enter, delete AVG remover folder.
Please go to c: drive-> program files and delete the AVG files. Reinstall your AVG Antivirus Free using offline installer link: https://www.avg.com/en-us/installation-files-prd-gsr-free and check if that helps.