tHE COMPUTER KEEPS SAYING THAT I ALREDAY HAVE AVG PRODUCTS THAT ARE INCOMPATIBALE - i HAVE FOLLOWED YOUR PREVIUS EMAILS TO REMOVE THE FILES BUT STILL CANNOT LOAD THE PROTECTEION - CAN YOU ADVISE IF I AM PROTECETD - ONE POP UP SAYS I AM PROTECTED - ONE SAYS THAT I AM NOT PROTECETD , ONE SAYS THE FRE TRAIL HAS ENDED, I CANNOT RUN THE PROTECTION I AM VERY CONFUESD
Hello Michael,
Thank you for contacting us. You seem to have AVG Zen installed on your PC. The product you purchased it AVG Anti virus. It is not compatible with AVG Zen and we request you to uninstall AVG Zen and the install AVG anti virus.
To uninstall Zen, please follow the steps in http://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Zen .
To download and install AVG Anti virus, please follow the steps in http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security .
Thank you.
Hello Michael,
Thank you for contacting us. You seem to have AVG Zen installed on your PC. The product you purchased it AVG Anti virus. It is not compatible with AVG Zen and we request you to uninstall AVG Zen and the install AVG anti virus.
To uninstall Zen, please follow the steps in http://support.avg.com/SupportArticleView?urlname=Uninstall-AVG-Zen .
To download and install AVG Anti virus, please follow the steps in http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Internet-Security-or-Premium-Security .
Thank you.