Hello Harvey,
We are sorry to hear about the inconvenience caused, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.
AVG cannot locate my phone. GPS and data is on. The phone locks remotely no problem and the shout feature also works but the locate feature does not. I have a galaxy S6. The gps works great on all other apps such as google maps and back country navigator. On the newer versions of galaxy the wifi has a tendency to switch itself on when it can pick up a wifi signal. Could it be that when the wifi is on it prevents the data from locating the phone? Or does this not matter? I've tried several times to turn this auto switching off the wifi off but the newer galaxies automatically pick up on wifis.
Many thanks
Hi Harvey,
We appreciate your efforts, we are sorry for the difficulties. In order to assist you better, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) to get connected with our Android mobile support. The AVG mobile team will reply back to you via email with a resolution. Thank you for your understanding.
Hello Harvey,
We are sorry to hear about the inconvenience caused, we request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only. Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. Please select you are using a paid version even it is a free version you are using. The AVG mobile team will reply back to you via email with a resolution. Thank you.
Tried it again with wifi off and just the data and gps switched on and the feature still doesn't work. GPS still works on all other apps.
Any ideas anyone?
Thanks,