Cannot log in to my account

General discussion
5

Hi Lynn,

Let's work together to fix this issue.

Please try to reset your browser once and restart your computer to check the status. If the issue persists, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the login page with the error to proceed further.

1

I cannot log into my account.  It says I need to "check the box".  There is no box to check., I have seen this before with "I am not a robot".  But it doesn't show up anymore.  Even changed browsers and still no "box to check"  shows up.

2

Lynn, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

3

User-added image

4

Thanks for the screenshot, Lynn. 
I have forwarded the case to the developers. They will work on this issue and fix it soon. Your patience is much appreciated.