John,
You can find answer to your question together with your another post here https://support.avg.com/answers?id=906b0000000DcFK .
Please try keep whole conversation in one question/thread to speed up resolution. Thank you.
Whenever I try to log in to AVG Zen, I get the message "Sorry, we've run into a problem. Please try again later". This has happened every time I've tried to open the program since I purchased it last month.
John, Also in future please refrain from carrying out multiple topic postings on the same subject! You won't obtain an answer to your query any faster!.
AVG Guru