Operating system 10.12.5,
AVG version 17.1
Hello Travis,
I'm sorry to hear about this. Yes, please send us a screenshot of AVG detection (which shows 4 orange alerts). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. You can take a picture the page using your Mobile phone. Also let us know your Mac operating system version, also let us know your AVG Antivirus version. We look forward for your reply.
Best regards,
Alok.
Just got AVG for Mac since the iAntivirus won't work on my computer, and run my first scan. I'm getting 4 orange alerts, none of which can be moved to quarantine. Any help would be appreciated.
Thanks.
(Inserting an image only seems to let me insert one from a webpage.)
Hello Travis,
I'm sorry to hear about this. Yes, please send us a screenshot of AVG detection (which shows 4 orange alerts). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. You can take a picture the page using your Mobile phone. Also let us know your Mac operating system version, also let us know your AVG Antivirus version. We look forward for your reply.
Best regards,
Alok.
Hello Travis,
Thank you for providing the screenshot and the version information.
We have escalated this to concern team to get further suggestion.
Please keep checking the post to know about the status. Your patience is much appreciated.
Thank you.
Hello Travis,
Thank you for your patience. This is a known issue, we are working on a fix, we will contact you once the issue resolve or in need of more information. Also, please try to delete the files (which are detected by AVG) manually, please go to the detected files location manually and try to delete them.
Best regards,
Alok.
Operating system 10.12.5,
AVG version 17.1