Hello Jenny,
Thank you for contacting AVG Community Support.
I sincerely apologize for the trouble you're experiencing. I completely understand how frustrating it must be not being able to access your emails or use your antivirus protection.
To assist you better, could you kindly provide a bit more information?
- Are you facing issues opening both AVG Antivirus and AVG BreachGuard?
- Which device and operating system are you using?
- What exactly happens when you try to access your emails? Do you receive any specific error messages?
If possible, could you share a screenshot of the error message you are seeing? This will help us assist you more effectively.
We’re here to help resolve this as quickly as possible.
Anti virus protection will not open on shortcut or on the computer start method. Breachguard says - this is embarrassing - and then just goes round and round.
I cannot access my emails as my computer tells me I am not protected.
Can you assist please
Hello Jenny,
Thank you for contacting AVG Community Support.
I sincerely apologize for the trouble you're experiencing. I completely understand how frustrating it must be not being able to access your emails or use your antivirus protection.
To assist you better, could you kindly provide a bit more information?
- Are you facing issues opening both AVG Antivirus and AVG BreachGuard?
- Which device and operating system are you using?
- What exactly happens when you try to access your emails? Do you receive any specific error messages?
If possible, could you share a screenshot of the error message you are seeing? This will help us assist you more effectively.
We’re here to help resolve this as quickly as possible.