Cannot open Quarantine

Viruses & Threats
9

Same problem with quarantine.
Also, many of the menu items do not work.
Quarantine, Ransome, Data Safe, File Shredder, Support, and About DONOT WORK.  Clicking them has no effect.
The only menu items that work are Settings and Help.
Version 17.6.3029
Also there is not "chest" folder in AVG root file.  Cannot fins any folder that may contain quarantine files.
I NEED TO RESTORE SOME FILES.

8

Hi,
I apologize for the inconvenience caused.
Please repair your AVG and check once.
To repair your AVG please follow these instructions:

1. Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
2. Open (Programs) -> Programs and Features, or Add or Remove Programs.
3. Select AVG in the list of programs.
4. Click the Change or Change/Remove button.
5. Select Repair.
6. Follow the instructions on your screen to complete the installation.
7. Restart your computer.

1

AVG has Quarantined a file that a program needs to open. When i try to restore MENU>QUARANTINE
i press on the quarantine in the drop down but nothing happens - it doesn't do anything or go to the files so I can restore


HELP PLEASE

10

I have followed your email and it still did not work. I NEED THIS FILE.
Same as AK. The Quarantine folder will not open to restore the file, and there is no "Chest" folder on my PC for AVG Quarantine files. This is costing me money and my business.

I Need a solution now!!!

11

Hi, i followed the repair option & after restarting the PC i still can't open the quarantine folder. Cl

5

Hi,
I can understand your frustration.
I see here that your case has already been escalated to our Highest Level. Please be patient and they will get back to you as soon as possible.

6

We apologize if an AVG product did not meet your expectations. Our main goal is to keep our customers happy.

AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. If you have a specific experience with AVG products that you would like to share with us, we would appreciate hearing about it.

7

Hi, i followed the repair option & after restarting the PC i still can't open the quarantine folder. Cl

3

Hi,
I appreciate your efforts in trying to fix the issue. I've sent you an email with further instructions to send us the diagnostics from your computer so that we can escalate the case to our Senior Team to analyze the AVG logs and provide you with a resolution for the issue. Please check your mailbox once.

4

Rashpal,
I apologize for the inconvenience caused. I would like to inform you that it is a bug which our developers are aware of and diligently working on a fix.

2

Hi,
I apologize for the inconvenience caused.
Please repair your AVG and check once.
To repair your AVG please follow these instructions:

1. Go to Start -> Control Panel.
Note: Click Settings first if Control Panel is not available in the Start menu.
2. Open (Programs) -> Programs and Features, or Add or Remove Programs.
3. Select AVG in the list of programs.
4. Click the Change or Change/Remove button.
5. Select Repair.
6. Follow the instructions on your screen to complete the installation.
7. Restart your computer.