Hi Hans,
We're happy to help.
If I understand you correctly, you're unable to open and use AVG TuneUp, but it shows it's active.
Are you receiving an error while trying to open AVG TuneUp? If yes, please mention the error message.
Also, please confirm on which page AVG says that your AVG TuneUp is active. If possible, could you please share the screenshot of the threat secure message with the 'See Details'?
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
AVG says that my tune up subscription is active, but I cannot open the screens and see no activity
Hi Hans,
We're happy to help.
If I understand you correctly, you're unable to open and use AVG TuneUp, but it shows it's active.
Are you receiving an error while trying to open AVG TuneUp? If yes, please mention the error message.
Also, please confirm on which page AVG says that your AVG TuneUp is active. If possible, could you please share the screenshot of the threat secure message with the 'See Details'?
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
We're happy to help.
If I understand you correctly, you're unable to open and use AVG TuneUp, but it shows it's active.
Are you receiving an error while trying to open AVG TuneUp? If yes, please mention the error message.
Also, please confirm on which page AVG says that your AVG TuneUp is active. If possible, could you please share the screenshot of the threat secure message with the 'See Details'?
Refer to this article for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.