Cannot print when AVG VPN connected

HP printer goes offline when AVG VPN is connected.  I have turned on "Enable local device access when using VPN" and the problem still exists.  If there is a job in the print queue, it prints immediately if I disconnect AVG VPN.

Please take advantage of our additional support to further investigate, Gary.

This did not resolve the problem.  Printer is still offline whenever AVG VPN is connected.

What additional support.  How do I access it.

I followed all those steps.  Uninstalled the VPN, restarted the computer, reinstalled the VPN, activated the VPN.  That did not resolve the problem.  Printer is still offline when VPN is connected.

Gary, my colleague (Dinesh) has sent you an email yesterday, which includes detailed instructions that you can use to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenience.

This did not resolve the problem.  Printer is still offline whenever AVG VPN is connected.